Service to Sales Consultant at Fletcher Jones Motor Cars

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

18.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Vehicle Upgrade Identification, Guest Experience, Data-Driven Outreach, Vehicle Inspection, Market Data Analysis, Equity Mining, Incentive Education, Appointment Scheduling, CRM Maintenance, Interdepartmental Collaboration, Sales Support, Retention Strategy, Performance Tracking, Inventory Needs Assessment, Automotive Sales

Industry

Motor Vehicle Manufacturing

Description

At Audi Long Beach, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are looking for a Service to Sales Consultant to join the team. The Service to Sales Consultant is responsible for identifying and engaging current service and lease customers who may be eligible to upgrade into a new vehicle. This role acts as a bridge between the service drive and sales department, focusing on guest experience, retention, and generating new vehicle opportunities and vehicle acquisitions through data-driven outreach. Benefits Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Flexible spending account Professional development assistance Life insurance Employee assistance plan Disability insurance Responsibilities Engage service customers in the drive to assess upgrade opportunities based on vehicle equity, age, mileage, or lease status. Respond to seller inquiries, arrange and conduct vehicle inspections leveraging tools such as KBB, market data and condition reports. Review vehicle condition reports. Engage service customers in the drive to acquire their vehicle. Conduct equity mining using dealership software tools to identify customers in a favorable position to trade in or upgrade. Educate customers on current incentives, special financing, or loyalty programs to support an upgrade conversation. Schedule and coordinate upgrade appointments with the sales team or assist directly in the sales process. Maintain detailed notes and follow-up activities in CRM systems to ensure continuity of communication. Collaborate with the service and BDC departments to identify target customers and deliver a seamless upgrade experience. Track appointment conversions and sales resulting from upgrade initiatives. Work with management to identify current inventory needs. Support dealership sales and retention targets by contributing to monthly goals and promotional campaigns. Qualifications Previous experience in a related role preferred Valid driver’s license and clean driving record Pay: $18.00 - $18.00 / hour + bonuses based on performance At Fletcher Jones Automotive Group, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

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Responsibilities

The Service to Sales Consultant is tasked with identifying and engaging current service and lease customers who are eligible to upgrade to a new vehicle by acting as a bridge between the service drive and sales department. Responsibilities include assessing customer equity, conducting vehicle inspections, educating on programs, and coordinating upgrade appointments to generate new vehicle opportunities.