Service Training Coordinator at Quality Vision International Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

75000.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Curriculum Development, Technical Training, Project Management, Engineering, Problem Solving, Communication, Quality Control, Leadership, Analytical Skills, Microsoft Office, Instructional Design, Technical Documentation

Industry

Machinery Manufacturing

Description

Description Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Schedule: Monday - Friday, 7:30AM-4:00PM Salary: $55,000-$75,000 annually, based on experience. Location: Rochester, NY The Service Training Coordinator role develops and administers technical service training to internal and external service providers as well as end customers. Maintaining an environment of continuous improvement regarding service provider capabilities through consistently updated training curriculum and delivery methods will lead to reduced technician ramp-up (learning) time, improved first time fix rates, shortened time to complete calibration or repairs and reduced need for 2nd level support. Role and Responsibilities: Create a service curriculum that will be the standard training offerings for QVS. Module based product, accessory and technology-based training. Adjust curriculum as new products/technology are introduced and legacy products/technology are retired. Develop the syllabus for each standard training offering. Base each class on the skill set/needs of the attendee(s). Develop and utilize existing content to provide service-based training classes. Organize content in a structured manner for easy implementation. Organize subject matter experts to lead sections of the training class. Administer classes. Creating a welcoming and engaging environment for the students. Keeping an organized, well laid out training area in the QVS training center. Schedule classroom, equipment, calibration artifacts in advance of class. As needed organize subject matter experts to lead sections of the training class. Ensure there is a proper mix of hands-on and textbook activities. Create and administer pass/fail tests related to class content. Provide certification of training and historical record of that fact. For QVS employees – Maintain an employee skills matrix and technical knowledge development plan. Matrix will illustrate the training that each employee has received. Work with other QVS managers to establish an employee-based plan to increase their technical knowledge and efficiency. For Reps – Build a relationship that fosters open communication and an eagerness for the Rep to send their technician for training when suggested by QVS. Provide service consultative support to others in the corporation as directed by Management. Occasional travel to perform service training. Requirements Experience and competency in engineering, organizing, problem solving, communication, quality control, training and project management. A 4-year degree in engineering, technology or physics OR equivalent related experience is required. Must also demonstrate: Good leadership skills through lead-by-example techniques. Good analytical skills for identifying problem areas and then implementing creative solutions. Ability to work with teams, communicate effectively and proactively eliminate obstacles. PC experience working with Microsoft products. Project initiation and project management capabilities Ability to drive a car and travel via air domestic or internationally to deliver training. Ability to lift 50lbs and to work under and around machines in a machine shop environment. Physical and/or Environmental Requirements: Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine shop environment. Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift). Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.) What We Offer: Benefits & Perks At QVI, we invest in your health, your future, and your family. Here is a look at the comprehensive rewards package you will enjoy as part of our team: Exceptional Health & Wellness Free Individual Healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage! Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance. Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones. Generous Time Off from Day One 3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time. Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries. 10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year. Continuous Growth & Family Support $7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance. Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees. Financial Growth & Incentives 5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages. Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles). $1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV. Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

Develop and administer technical service training curricula for internal and external providers and customers. Manage the training center, coordinate subject matter experts, and maintain employee skills matrices to improve technician efficiency.