REQUIREMENTS

• Proven experience in digital transformation, service design, and agile delivery.
• Strong background advising or coaching senior leadership on organizational change.
• Experience with large-scale transformation projects in either public or private sector.
• Skilled in facilitation, executive coaching, and stakeholder engagement.
• Knowledge of human-centred design and modern data practices.
• Eligible for Enhanced Security Clearance (RCMP Top Secret may be required later).

ABOUT THE ROLE

We are seeking an experienced Service Transformation Consultant (STC) to play a key role in driving innovation and digital delivery within a large public-sector organization.
You’ll work closely with senior leaders, transformation teams, and delivery partners to enhance user experience, streamline services, and modernize operations. This is a unique opportunity to influence change at scale and support the shift toward agile, human-centred, and data-driven practices.

RESPONSIBILITIES

As a Service Transformation Consultant, you will:

• Provide expert guidance on digital delivery, agile product development, and service transformation.
• Coach and mentor executive leadership teams on organizational change, governance, and capacity building.
• Support and lead product/platform teams from discovery to continuous improvement.
• Facilitate strategic workshops and conversations to align diverse stakeholder needs.
• Develop and present frameworks, models, and briefing materials for senior executives.
• Build and measure digital capability, culture, and transformation outcomes.