Service Transition Analyst at DXC Technology

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITIL, Communication, Coordination, Documentation, Stakeholder Management, SAP, Service Transition, IT Operations, Change Management, Knowledge Transfer, Early Life Support

Industry

IT Services and IT Consulting

Description

Job Description: What We're Looking For... We are looking for IT Service Transition Analyst who are eager to start their careers in IT Service Management and IT Operations. In this role, you will help facilitate the smooth transition of services into DXC IT Operations, working closely with project and service teams. Responsibilities: Weekly meeting with Project Manager to review open STM requirements Ensures that the following requirements are carried out as part of handover for changes going into SAP Production Systems (OSS-FPS-M360) Provide Service Transition updates via email to DXC SM team Coordinate review with DXC SM team on possible support model updates Schedule needed Knowledge Transfer (KT) training sessions and get KT signoff Provide STM signoff in all project related Change Records (CR) Align with DXC SM on possible OLTP/manual changes in Production system Enforce Early Life Support (ELS) plan to be followed by project team and DXC SM team during ELS phase of project Review and report status of ELS defects to DXC SM team Ensure all requirements in Service Acceptance Criteria (SAC) are completed upon handover (i.e. ELS closure criteria, handover signoffs) Qualifications: Bachelor’s degree in IT, Computer Science, Information Systems, Engineering, or related fields Open to fresh graduates or early-career professionals Strong communication, coordination, and documentation skills Comfortable working with multiple stakeholders and teams Willingness to learn IT Service Management (ITSM) and ITIL-based processes At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The Service Transition Analyst facilitates the smooth transition of services into IT operations by coordinating with project and service teams. They are responsible for managing change records, scheduling knowledge transfer sessions, and ensuring all service acceptance criteria are met.