Service Transition Consultant

at  Capital One UK

WHAT YOU SHOULD KNOW ABOUT HOW WE RECRUIT:

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

ABOUT THIS ROLE

As a Service Transition Consultant in our UK Service Transition Team no two days will be the same.
You will get tons of autonomy in this role and be part of a growing team which is evolving and maturing in support of our extensive service delivery agenda
The UK Service Transition team is focused on ensuring a consistent and seamless approach to the transition of services into our production environment. You will work in partnership with our Agile delivery outcome teams and technical operations support teams to ensure there is minimal impact to new and changing services, and that the required support is all in place.
You’ll also get the opportunity to shape the future of the Service Transition team and the role of Service Transition Consultant through ownership continual improvement initiatives which align to Capital One’s Technical Transformation and UK Imperatives. You will work both independently and as part of a team to be an effective enabler of Capital One’s delivery initiatives.

WHAT YOU’LL DO:

• Work with key delivery and support stakeholders to identify all production readiness activities and ensure they are in place for go live (Support agreements, Service Catalogue, Change management etc).
• Create awareness and ensure engagement between our outcome delivery teams and technical operations support teams.
• Manage, track and prioritise service requirements for new/changed services and manage them through to completion.
• Document service risks, working closely with business and service stakeholders to generate awareness and formulate action plans
• Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions.
• Ensure that key support functions are aware, prepared and capable of supporting any new or amended deployed services.
• Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties.
• Drive the maturation of the Service Transition process in response to our technical transformation roadmap.
• Act as Change Manager for assigned intents, providing final sign off for production deployment.