JOB SUMMARY

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

JOB DESCRIPTION

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

PERSON SPECIFICATION

We are looking for people with:

• Level 3 qualifications (A level/AS level/T Level) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
• ITIL Foundation Minimum
• Experience of documenting processes and procedures
• Ability to identify and engage with users and stakeholders
• Service Transition experience
• Demonstrable record of delivering results and meeting targets.
• Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.
• Understanding of corporate drivers such as the strategy, values and core behaviours
• Strong relationship management skills, including influencing and negotiation skills.
• Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
• Ability to take initiative, identify and respond to service transition requirements; managing workload effectively to ensure tight deadlines are met
• Excellent analytical, problem solving, decision making and influencing skills

QUALIFICATIONS

Level 3 qualifications (A level/AS level/T Level) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience, if relevant experience please detail in your application
ITIL Foundation Minimum

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Experience of documenting processes and procedures
• Ability to identify and engage with users and stakeholders
• Service Transition experience
• Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.
• Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
• Excellent analytical, problem solving, decision making and influencing skills

We only ask for evidence of these technical skills on your application form:

• Experience of documenting processes and procedures
• Service Transition experience
• Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.
• Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)

NATIONALITY REQUIREMENTS

Open to UK nationals only.

Other