ROLE TYPE:

Permanent – Full Time
Package: Competitive Salary + Benefits
Role ID: SF18541
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Transition Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

THE ROLE:

As a Service Transition Manager you will be working in an internal and customer facing role which is responsible for managing the transition of new and changing services and their support for complex programmes and projects.
Day-to-day, you will be working closely with the Head of Tech & Service Operations to ensure that service management and operational requirements are met during project delivery.

YOUR RESPONSIBILITIES WILL INCLUDE:

Working as a Subject Matter Expert providing Service Design and transition
Leading on the transition of services and solution into Live Service, as required ensuring service operations is ready to support the servic
Working with Service Design and Transition colleagues, the service desk and technical operations team to ensure service design artefacts are included within the backl
Ensuring all aspects of service readiness are completed prior to go l
Coordinating with project managers, service owners, development and operational t
s
Defining and managing the early life support and the transition plan to BAU owne
hip
Essential experience of the Service Transition Man
er:
Significant experience in a Service Transition role within a large complex organis
on
Previous experience driving customer excellence across a complex service por
lio
The ability to deliver within an AGILE framework with a strong operational understanding of service concepts and tec
ques
Previous experience of working across diverse services, products and
iness
The ability to analyse data and solve complex problems to ensure risks are minimised and the continuation of the services
livered
Essential qualifications for the Service Deliv
y Lead:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear
om you.
This role is 37 hours per week based at Malvern and is fully
n-site.
Please note DV clearance will be required for
is role
Malvern
The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber
ecurity
Why Join
inetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex ch
lenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-a
qinetiq
Our
enefits
Matched contribution pension scheme, with life
urance
Generous holiday allowance, with the option to purchase addit
al days
Options to join Health Cash Plan, Private Medical Insurance and Denta
nsurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets a
much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recog
ion Scheme
Volunteering Opportunities - helping charities and l
al community
Our Recrui
ent Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonabl
adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can b
employed in.
Please note that all applicants for this role must be willing to go through
V Clearance.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Employee stock purchase plan
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In perso