Service & Warranty Writer at Woodys RV World
Calgary, AB T2Z 3W9, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Nov, 25

Salary

20.0

Posted On

15 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Stressful Situations, Customer Service Skills, Computer Skills, Communication Skills

Industry

Outsourcing/Offshoring

Description

Woody’s RV World Calgary is looking for a full-time - RV Service & Warranty Writer

MINIMUM REQUIREMENTS:

  • RV knowledge is an asset!
  • Excellent customer service skills
  • Proficient computer skills
  • Ability to work unsupervised
  • Must be organized and self-motivated
  • Possess strong written and verbal communication skills
  • Motivated team player with a strong sense of commitment to the customer
  • Have the ability to deal with large volumes of work and be flexible to changing priorities
  • Ability to handle stressful situations in a calm and efficient manner
  • Ability to read and comprehend policy and procedure
  • Excellent verbal and written communication skills
  • Strong record of positive Customer Satisfaction results
  • High School diploma or equivalent preferred
Responsibilities
  • Essential Duties and Responsibilities - Other duties may be assigned at a later date:
  • Book Appointments
  • Open new work orders, accurately recording customer information and requirements
  • Handle incoming phone calls in a professional manner
  • Deal with customer requests and questions in a timely and friendly manner
  • Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
  • Inform customers of upcoming repairs/services required
  • Confirm that all work and pricing is approved by the customer prior to work being performed
  • Monitor activities at service counter including customer contact, parts shipping and receiving
  • Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
  • Receiving customer payments
  • Monitoring our online text messaging service
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