Woody’s RV World Calgary is looking for a full-time - RV Service & Warranty Writer

MINIMUM REQUIREMENTS:

• RV knowledge is an asset!
• Excellent customer service skills
• Proficient computer skills
• Ability to work unsupervised
• Must be organized and self-motivated
• Possess strong written and verbal communication skills
• Motivated team player with a strong sense of commitment to the customer
• Have the ability to deal with large volumes of work and be flexible to changing priorities
• Ability to handle stressful situations in a calm and efficient manner
• Ability to read and comprehend policy and procedure
• Excellent verbal and written communication skills
• Strong record of positive Customer Satisfaction results
• High School diploma or equivalent preferred

• Essential Duties and Responsibilities - Other duties may be assigned at a later date:
• Book Appointments
• Open new work orders, accurately recording customer information and requirements
• Handle incoming phone calls in a professional manner
• Deal with customer requests and questions in a timely and friendly manner
• Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
• Inform customers of upcoming repairs/services required
• Confirm that all work and pricing is approved by the customer prior to work being performed
• Monitor activities at service counter including customer contact, parts shipping and receiving
• Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
• Receiving customer payments
• Monitoring our online text messaging service