Service Writer (1st Shift Mon - Fri) at Wavepoint 3PL

North East, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work Order Management, Documentation, Parts Ordering, Inventory Tracking, Fleet Management Systems, Microsoft Excel, Samsara, Communication, Administrative Skills, Attention To Detail, Task Management, Vendor Coordination, Invoicing, Record Keeping, DOT Compliance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description The Service Writer coordinates maintenance and repair activities for the company’s semi-truck fleet. This role serves as the primary point of communication between drivers, mechanics, vendors, and management to ensure repairs are properly documented, parts are ordered, inventory is tracked, and maintenance records are accurately maintained. The position utilizes fleet management systems such as Samsara and tools like Microsoft Excel to monitor repairs, manage parts inventory, and track fleet maintenance activity. Key Responsibilities Create, update, and close work orders for truck and trailer repairs. Document driver-reported issues and communicate repair needs to mechanics. Track repair progress and help ensure the timely completion of maintenance tasks. Monitor vehicle diagnostics, maintenance alerts, and service schedules using Samsara or similar fleet systems. Maintain maintenance logs, repair records, and preventative maintenance schedules. Order parts and supplies required for repairs and preventative maintenance. Track incoming parts and assign them to the appropriate vehicle or work order. Maintain an organized inventory of commonly used parts and shop supplies. Monitor parts inventory levels and coordinate reorders to ensure adequate stock. Match vendor invoices with corresponding parts orders and work orders. Upload invoices and documentation into the fleet management system for recordkeeping and accounting. Maintain spreadsheets and records in Microsoft Excel to track maintenance costs, parts usage, and inventory. Coordinate with drivers, mechanics, vendors, and management to minimize truck downtime. Ensure maintenance and repair records meet DOT and company compliance requirements. Requirements Qualifications Education / Experience High school diploma or equivalent required. Experience in a fleet maintenance shop, truck repair environment, service writing, or parts/inventory role preferred. Skills Strong computer and administrative skills. Proficiency in Microsoft Excel. Experience with Samsara or other fleet management software preferred. Basic knowledge of truck parts and maintenance terminology is a plus. Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. Working Conditions A combination of office work and interaction within the shop/garage environment. Frequent communication with drivers, mechanics, vendors, and accounting staff.

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Responsibilities

The Service Writer coordinates maintenance and repair activities for the semi-truck fleet, acting as the main communication link between drivers, mechanics, vendors, and management. Key duties involve creating and closing work orders, documenting issues, tracking repairs, monitoring fleet systems, and managing parts inventory and documentation.