Service Writer / Advisor at USPI

Indian Trail, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization, Multitasking, Planning, Communication, Quote Preparation, Work Order Management, MS Office Suite, Dealership Systems, Mechanical Aptitude, Shop Scheduling, Payroll Reporting, Billing, Warranty Claims Processing, Customer Relations

Industry

Description

WHO WE ARE: As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation. _____________________________________________________________________________________ SERVICE WRITER / ADVISOR LOCATION: Monroe, North Carolina EMPLOYMENT TYPE: * 1 Vacancy * Full-time, Permanent TOTAL REWARDS OVERVIEW: * Competitive compensation; Salary * Quarterly profit-sharing bonus opportunity * Annual salary increase opportunity * Comprehensive health and welfare benefits * Paid Vacation and Paid Personal Days * 401(k) Matching Program SUMMARY: The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis. ABOUT YOU: * Passion for customer service * Ability to organize, multitask and plan work efficiently * Positive and collaborative attitude * Strong communicator POSITION REQUIREMENTS/QUALIFICATIONS: Education/Certification: * High School Diploma, GED or equivalent * Valid driver’s license with a clean driver’s abstract * Must be able to pass a pre-employment background check Experience: * 3+ years’ experience in a related administrative/customer service position * Experience preparing quotes and opening/closing work orders * Experience with MS Office suite and other dealership/customer work order system * Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset POSITION RESPONSIBILITIES: * Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner * Open and close work orders in alignment with internal procedures * Prepare service quotes * Edit and update all work orders to ensure accurate capture of all billable items * Provide unit history to the service department for incoming repairs * Assist with shop scheduling to ensure optimal efficiency and customer service * Conduct shop walkthroughs with Service Manager to capture real time status updates * Prepare and submit bi-weekly payroll reports * Work with the accounting department to ensure customer accounts are in good standing * Ensure on-time billing for all customers * Maintain service files and ensure all documentation is in compliance * Process warranty claims * Resolve and/or escalate customer concerns and maintain positive customer relations * Collaborate with parts department to ensure timely processes * Completed additional tasks as required WHY WORK AT JJE? * Talented, dedicated and passionate team to work with * Exceptional best-in-class products and service offerings for our customers * Charitable Giving Program * Educational Scholarship Program * Tuition Reimbursement * Employee & Family Assistance Program (EAP) Our Core People Values Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition ____________________________________________________________________________________ If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. ______________________________________________________________________________ #USAJJE

Responsibilities

The Service Writer/Advisor will manage customer relations for the service department by handling communications, opening/closing work orders, preparing quotes, and ensuring accurate capture of all billable items. Responsibilities also include assisting with shop scheduling, submitting payroll reports, working with accounting, processing warranty claims, and collaborating with the parts department.