Service Writer and Technician at Mike's Bikes

San Rafael, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

24.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Writing, Customer Service, Problem Solving, Workflow Management, Communication, Bicycle Repair, Technical Aptitude, Detail Orientation, Tool Usage, Safety Procedures, Digital System Communication, Physical Stamina, Time Management

Industry

Retail

Description

Description Mike’s Bikes is seeking both aspiring and experienced hands-on individuals to join our dynamic Tech Department as a Service Writer. This role is the Eyes, Heart, and mouthpiece of our tech department. Our Service Writers listen to customers concerns, problem solve potential causes, and efficiently organize the workflow for our technicians. Whether you're new to bike repair and eager to learn or a seasoned mechanic looking for a supportive and growth-oriented environment, we have a place for you. Passion, a positive attitude, and a desire to work with some of the best bikes in the industry are what we value most. Join our team that builds and repairs everything from cutting-edge race machines to essential daily transportation. WHAT DOES YOUR DAY JOB LOOK LIKE: Take care of our customers by listening to their needs, checking over their bikes and scheduling their repair Understand the needs of our customers and proactively suggest products that will improve their riding experience Manage the workflow for all of our technicians Communicate with customers in person and via our digital system to provide repair updates Repair a wide range of bikes—from brand-new race machines to well-worn daily commuters Learn and follow safety procedures for tools, equipment, and cleaning materials PERKS: Get paid to ride your bike! Starting pay is very competitive, plus bi-weekly bonus potential Medical and dental benefits for full-time employees Paid time off 401(k) plan with company matching Tools, training, and a team that’s as passionate about bikes as you are WHAT YOU BRING TO THE TABLE: 1+ years of experience as a professional Bicycle Mechanic A quick learner with technical aptitude and great communication skills Detail-oriented with strong problem-solving abilities Comfortable working with your hands and using tools regularly Physically up for it! Lifting bikes and moving around the store is part of the gig Gaining the confidence of our customers by actively listening to their needs and addressing their concerns Capable of standing for long periods and performing repetitive motions Motivated to succeed in a goal-oriented, fast-paced environment Flexible and available to work weekends HOURLY PAY RANGE: This compensation package will be dependent on experience, qualifications, and industry experience. Entry level candidates can expect to make at least $20/hr. plus a bi-weekly bonus potential of $250. With some experience, you could potentially earn between $21/hr.-$24/hr. with the $250 bi-weekly bonus potential. Requirements LANGUAGE SKILLS: Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English is required, ability to also speak spanish is a plus. Effectively communicate, verbally and in writing, in English. PHYSICAL DEMANDS FOR THE ROLE: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The ability to lift and/or move up to 30 pounds’ solo and up to 50 pounds’ shoulder to height repetitively throughout the day. Vision may be corrected within normal range. The noise level in the work environment is loud.

Responsibilities

The Service Writer acts as the primary liaison for the tech department, listening to customer concerns, diagnosing potential repair issues, and efficiently organizing the repair workflow for technicians. Responsibilities also include communicating repair updates to customers via in-person and digital channels and performing repairs on a wide range of bicycles.