Service Writer at Boater's World Marine Centers

Islamorada, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Writing, Communication, Problem Solving, Multi-tasking, Attention to Detail, Basic Engine Knowledge, Boating Knowledge, Computer Skills, Organization, Inspection Skills, Repair Order Processing, Relationship Building, Time Management, Sales Skills, Customer Relationship Management

Industry

Maritime

Description

Description The Service Writer position at Boater’s World Marine Centers contributes significantly to the overall customer experience by creating and strengthening relationships with Boater's World customers that require parts and service work performed by creating a professional and customer-centric experience that builds trust, inspires confidence, promotes repeat business, and fosters profitable transactions. Duties and Responsibilities: Customer Service Maintains a neat and professional appearance Create and strengthen relationships with customers by creating a customer-centric experience Assist all customers in need, regardless of department (sales, service, or parts) Maintain a tidy workspace Inform management of customer service opportunities Enhances organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value. Service Writing Ascertains vehicle problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; checking vehicle maintenance records; examining service schedules Adhere to all Boater's World Marine Center rules and State regulations regarding repair order processing Develops accurate estimates by costing materials, supplies, and labor, calculating customer's payment. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; and entering RO into Lightspeed. Inform service customers of work status (completed, additional work approvals, etc.) Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work Facilitate sublet work orders Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements Previous experience as a Service Writer, preferably in a Marine or Powersports dealership is preferred but not required. Familiarity with basic combustion engine operation and parts is preferred but not required Knows and understands general boating products and vehicles Can demonstrate good ability to learn and operate new computer systems Ability to follow established policies and procedures, as defined by management Able to effectively multi-task several job functions at once Working Conditions Shop environment with potential physical hazards, as well as substantial office conditions May be required to work more than 40 hours Physical Requirements Ability to sit for extended periods of time Lift up to 50lbs Routinely kneel-down, bend-over, and reach to high shelves

Responsibilities

The Service Writer is responsible for enhancing customer experience by building relationships and providing a professional service. This includes assessing vehicle issues, preparing repair orders, and communicating with customers about their service status.