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Service Writer at Campbell Tractor & Implement Company
Fruitland, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Inquiries, Work Order Management, Record Keeping, Customer Profile Updates, Time Management, Invoicing, Parts Billing, Telephone Backup, Workers Compensation Filing, Warranty Tracking, Accounting Practices, Microsoft Office, Office Procedures

Industry

Machinery Manufacturing

Description
Description Position Specifics: Department: Service Reports to: Service Manager or Service Location Manager Supervises: None Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsibilities: o Fields internal and external customer inquiries to the Service Department o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced o Maintains Service Department filing and records o Updates customer profiles using equipment, hours, or other information from the customer work orders o Open and close monthly work orders o Close all work orders in a timely manner o Manage employee time records, enter time off as needed o Bill parts to stock numbers as requested by Store Manger o Provide back up for telephones o Maintain workers compensation files and reports o Submits and tracks all service related warranties o Other duties as assigned Requirements Experience, Education, Skills and Knowledge: o Basic knowledge of accounting practices o Ability to use standard desktop load applications such as Microsoft Office and internet functions o Knowledge of office procedures o General understanding of mechanical/technical terms is preferred o High School Diploma or equivalent experience
Responsibilities
This role assists the Service Manager by maintaining accurate and timely reports and records for the service department's operations. Key duties include handling customer inquiries, opening and closing work orders, maintaining department records, and managing employee time records.