Service Writer | Dealership at Performance Automotive Network

Fort Wright, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

80000.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Multi-tasking, Data Entry, Computer Skills, Time Management, Conflict Resolution

Industry

Retail Motor Vehicles

Description

Description Compensation: $55,000 - $80,000 per year (based on experience & drive!) Commision Based Performance Lexus Northern Kentucky is a leader in luxury automotive service, proudly serving the community with over 20 Elite of Lexus Awards and honored as a Nine-Time Crown Jewel Winner. We believe in delivering exceptional experiences to Every Customer | Every Vehicle | Every Day. Join our team as an Automotive Service Writer. If you’re passionate about cars, thrive in fast-paced environments, and enjoy working with people, we want to hear from you. What We Offer: Paid PTO time off 401k retirement plans with generous company match Medical insurance HSA and FSA plans Dental care Vision coverage Short- and long-term disability Life insurance Critical illness insurance Hospital indemnity insurance Accident insurance Grief counseling Living will preparation Generous employee discounts on vehicles, parts, and services Schedule Monday to Friday, 8am – 6pm Saturdays (with a weekday off that week) 40 + hours per week Requirements Responsibilities Greet customers and assist with service check-in Communicate with technicians and explain vehicle issues and service needs to customers Recommend appropriate services and products Set clear expectations regarding time and cost estimates Manage repair orders from start to finish Ensure customer satisfaction at pickup Maintain strong CSI (Customer Satisfaction Index) scores Qualifications 2+ years of experience as an Automotive Service Advisor or Service Writer (preferred but not required) High school diploma or GED (preferred) Excellent communication and organizational skills Ability to multi-task in a fast-paced environment Team player with a positive attitude Valid driver's license and clean driving record Performance Lexus Northern Kentucky is a drugfree Computer skills (navigate multiple windows at a time, data entry, and able to learn new systems required!) At Performance Lexus Northern Kentucky, we invest in your career growth and prioritize team culture. Join a team that’s known for excellence—and work in a shop where your success is supported every step of the way. Training is always ongoing – we strive to be better!

Responsibilities

Greet customers, manage service check-ins, and coordinate between technicians and clients to explain vehicle issues. Responsible for recommending services, providing cost estimates, and ensuring high customer satisfaction scores.