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Service Writer at East Bay Motorsports Inc

Hayward, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Service writing, Communication, Multitasking, Detail-oriented, Organization, Lightspeed EVO, Warranty processing, Parts ordering, Powersports knowledge, Motorsports knowledge

Industry

Automotive

Description

Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators. Job responsibilities: (including but not limited to) · Greet customers and schedule service appointments · Write repair orders and communicate service details to technicians · Provide status updates to customers about service progress · Manage service jobs in progress and ensure timely completion · Order and track parts for warranty or recall work · Submit warranty invoices and follow up on collections · Meet monthly service sales goals · Maintain strong relationships with customers, OEMs, and vendor · Position is full time and on site. Required Skills & Qualifications: · Prior experience in a service advisor or writer role · Strong customer service and sales skills · Basic knowledge of powersports or motorsports · Excellent written and verbal communication · Organized, detail-oriented, and able to multitask · Clean driving record & valid California driver's license · Must be available to work Saturdays · Familiarity with Lightspeed EVO dealership software · Ability to use web tools and manufacturer systems · Spanish bilingual preferred Benefits: · Employee discounts · 401K · Medical insurance with company contribution · Dental, Vision, plus more · Paid vacation Job Type: · Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)

Responsibilities

The Service Writer acts as the primary liaison between customers and technicians to manage repair orders and service appointments. Responsibilities include tracking parts, submitting warranty invoices, and ensuring service sales goals are met.