QUALIFICATIONS:

• Master French and basic English
• English proficiency level: basic reading and writing;
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• Frequency: daily

• Reason: to serve clients in English when needed
• Oriented towards the sale of products and services;
• Good knowledge of heavy equipment mechanics;
• Ability to negotiate professionally with customers;
• The ability to cope with the emotional reactions of the clientele;
• Good team-working skills;
• Extensive experience in interpreting warranties specific to the trucking industry
• Valid Driver’s license

• Receive customers with eagerness, by phone or in-person
• Open the repair orders by indicating the information related to the vehicle to be repaired
• Coordinate and book appointments according to workshop availability.
• Accurately record the client’s requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
• If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
• Notify the customer whether repairs fall into manufacturer’s warranty or not.
• Establish the method of repair payment with the customer.
• Keep customer informed the status of parts necessary for repair (e.g., back order)
• Promote preventive maintenance programs, specials or any other appropriate products and services for the customer’s vehicle.
• Close repair orders once they has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.