POSITION SUMMARY:

The Service Writer at Firetrucks Unlimited is a crucial link between our customers and our service technicians. This role is responsible for accurately documenting customer repair needs, generating estimates, processing work orders, managing warranty claims, and ensuring clear and consistent communication throughout the service process. A strong understanding of heavy truck and specialized vehicle maintenance, along with exceptional customer service skills, is essential.

EDUCATION AND EXPERIENCE:

• Minimum of 2-3 years of proven experience in a service writer or service advisor role, preferably in the heavy truck, automotive, or specialized vehicle industry. Experience with fire apparatus is a significant plus.
• Strong technical aptitude and understanding of mechanical systems.
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• High school diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred.
• Preferred experience creating estimates, preferably in a manufacturing or related industry.
• Experience in automotive parts identification and sourcing is highly desirable. Experience in the heavy truck industry is a strong plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong computer skills, including proficiency in manufacturing software, spreadsheets (Excel), word processing (Word), email, and internet research.
• Experience in Google Suite and Salesforce is a plus
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to read and interpret technical documentation, including RFQs, engineering drawings, and parts catalogs.
• Strong mathematical skills for estimating and pricing.
• Knowledge of fire apparatus, ambulances, and related equipment and their components is highly desired.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.

OTHER REQUIREMENTS:

• Must provide proof of eligibility to work in the United States.
• Must pass a pre-employment background check and drug test.
• Must have a valid NV driver’s license.
• Must maintain a professional appearance.

ADMINISTRATIVE DUTIES:

• Documentationaccurate record keeping:
• Maintain complete and accurate service history files for all apparatus serviced.
• Ensure all paperwork, including repair orders, estimates, invoices, and warranty documentation, is meticulously organized and filed.
• Utilize company-provided software systems for all service-related activities.
• CommunicationCollaboration with Service Manager, Technicians and other departments regarding repair details, customer expectations, and deadlines.
• Proactively identify and address potential delays or issues.
• Parts liaison between warehouse and technicians.
• Fulfill technician work flow requests .
• Assist in maintaining shop supplies for the service department.
• Occasional parts pick up or delivery.

Meaningful Work: As a Service Writer at Firetrucks Unlimited, you’ll play a vital role in ensuring the safety and functionality of life-saving vehicles. Your expertise and dedication will contribute directly to the readiness and reliability of fire trucks that protect communities during emergencies.

• Paid weekly, every Friday
• Full benefits within 30 days
• Medical, dental, vision, prescription medicine coverage, life insurance, disability insurance, and Employee Assistance Program
• 401(k) program with a company match after 1 year of service.
• Paid vacation accrual with milestone increases and holidays.
• ASEEVT certification program with test fee reimbursement and cash bonus awards
• Employee discounts on entertainment tickets
• Gym membership reimbursement program