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Service Writer at J J NICHTING COMPANY INC
West Liberty, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Positive Attitude, Work Ethic, Multi-tasking, Service Advisor Experience, Dealership Experience, Equipment Operational Knowledge

Industry

Farming

Description
Description A successful Service Writer assists the Service Manager, writes repair orders, maintains customer rapport and records. Coordinates with the Service Manager on job assignments to Service Technicians and communicates job status to customers. Essential Duties and Responsibilities: Manage technician time clock for accurate reporting of time on repair orders. Open repair orders as needed for both internal and external customers. Assists Service Manager with customer request for service, both on the phone and in person. Assists Service Manager with warranty expirations. Assists Service Manager with the timely completion of all product improvement programs. Assists in maintaining customer equipment lists for accuracy. Reviews all completed repair orders for completeness and accuracy prior to service manager approval to be closed. Closes the repair orders once approved by Service Manager. Schedule: Full-time Monday to Friday Weekends during planting and harvest Compensation: Competitive hourly pay Benefits: Health insurance Dental insurance Vision insurance Life insurance LTD and STD Flexible spending 401(k) and matching PTO and vacation days Requirements Experience, Education, Skills and Knowledge: Service Advisor and/or dealership experience preferred. Equipment operational knowledge preferred. Excellent customer service and communication skills. Positive attitude, good work ethic and ability to multi-task in a fast-paced environment.
Responsibilities
The Service Writer assists the Service Manager by writing repair orders and maintaining customer rapport. They coordinate job assignments to Service Technicians and communicate job status to customers.