Service Writer at LandPro Equipment LLC

Batavia, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

50000.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Coordination, Work Order Management, Communication, Organization, Problem Solving, Basic Computer Skills, Technical Terminology, Relationship Building, Teamwork

Industry

Machinery Manufacturing

Description

Description Why LandPro Equipment? We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day. Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service. At LandPro Equipment, our team members aren’t just employees, they’re PROs. A Day in the Life of a Service Writer As a Service Writer, you’re the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technician runs smoothly. You’ll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible. Some days are fast-paced, others require problem-solving but every day gives you the opportunity to make a real impact. Every day is different, but the goal is always the same: do the job right and take care of the customer. What You’ll Do As a Service Writer, you will: deliver a high-quality, professional experience at every stage of the service process support customers by clearly communicating service needs, timelines, and updates open, manage, and close work orders with accuracy and attention to detail coordinate with technicians and parts teams to keep work moving efficiently build strong relationships with customers and coworkers through clear communication and respect help ensure customers leave confident in the service they received What You Bring You’ll be a great fit for this Service Writer role if you: take pride in your work and want to grow your skills communicate clearly and stay organized, even in a fast-paced environment enjoy helping customers and solving problems work well as part of a team and support those around you care about doing the job right and delivering great service every time What You Need to be a LandPro Service Writer: customer service, administrative, or coordination experience strong communication and organizational skills basic computer skills It’s a Plus if You Have: experience in service, automotive, or equipment environments general understanding of mechanical and technical terms What We Offer At LandPro, we invest in helping you grow, not just do a job. · $40,000 - $50,000 / Year · Paid Time Off (PTO) that grows with you + Paid Holidays · Medical, Dental, Vision, Life Insurance, and Short-Term Disability · 401K with Company Match + Access to Empeople · Access to John Deere University + Earn While You Learn Program · Employee Discount on Equipment & Parts LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.;

Responsibilities

Acts as the primary link between customers and the service team by managing work orders and communicating service updates. Coordinates with technicians and parts teams to ensure equipment is repaired efficiently and customers are satisfied.