SERVICE WRITER at MB Tractor & Equipment

Tilton, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

27.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Coordination, Judgment, Computer Software Skills, Telephone Skills, Interpersonal Skills, Mechanical Knowledge, Service Tracking Software

Industry

Retail

Description

Description Position Summary: The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store. Essential Functions: Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures. Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”. Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required. Other Functions: May assist in other areas (parts or rentals) as required. Coordinates and communicates with other store personnel as needed. Ensures safe operating conditions and practices at the store. Other duties as assigned. Requirements Minimum Job Requirements: Education: HS or equivalent. Tech preferred. Experience: 3-5 years Customer service, service advisor and or parts distribution experience. Specific Skills: Computer software skills, Telephone skills, Interpersonal skills. Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software. Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work. This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook. Higher wages available for individuals with a higher degree of experience and proven skill set.

Responsibilities

The Service Writer is responsible for determining, leading, and overseeing customer service needs, communicating costs and status updates, and opening/closing work orders using prescribed software. This role also involves scheduling and coordinating service mechanic activities and exercising judgment in customer satisfaction issues.