Service Writer - Medium Duty at Transwest Inc

Brighton, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

30.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail Oriented, Multi-tasking, Diesel Engines Knowledge, Gas Engines Knowledge, Drivetrain Knowledge, Suspension Knowledge, Service Order Preparation, Repair Order Management, Upselling, Authorization Management, Invoicing, Problem Solving, Heavy Machinery Operation, Time Management

Industry

Transportation/Trucking/Railroad

Description

Description The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate Repair Order (RO), the Service Writer is the gateway to accurate and reliable service, must have high energy and be organized. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Listen to the customer description of the problems or service needed. Determine the type of service required and prepare a service order. Engage in upsells and promotions for additional equipment and services. Obtain customer authorization and signatures for all repairs. Present the repair order to Foreman for dispatch. Prepare and present the customer with quotes for all repairs. Communicate with the customer and Foreman during repairs. Work with the Foreman to ensure the repair is completed. Prepare and invoice Repair Order (RO). Contact the customer for pick up or delivery. Ensure that Secured Payment is made prior to releasing serviced vehicles. Keep Uptime Pro updated as needed (Freightliner Elite Support locations). Answer service calls. Additional duties as assigned. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Required to perform work inside and outside, in all-weather situations, at the shop division location. Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time. Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 80 lbs. Must be able to operate simple to complex and heavy-duty machinery. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High School diploma or equivalent. Valid driver's license. Good standing MVR. Ability to obtain a CDL within 90 days of employment (diesel service department). Ability to multi-task. Detail oriented. Previous experience as a service writer or advisor required. Knowledge of diesel engines, gas engines, drivetrain and suspension is a plus. Heavy and medium duty truck industry experience is a plus. Excellent verbal and communication skills. Ability to work any shift, including nights. Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening. JOB DETAILS: Shift: 1st Compensation Range: $26.00 - $30.00 Bonus Eligibility: Yes Reports To: Service Manager Closing Date: Open until filled. #TW

Responsibilities

The Service Writer acts as the liaison between the customer and the service department, ensuring accurate communication and service order preparation. They are responsible for managing repair orders, customer interactions, and coordinating with mechanics and the shop foreman.