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Service Writer at S & S FIRESTONE, INC

Columbia, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work Order Management, Scheduling, Customer Communication, Parts Management, Accurate Billing, Documentation, Multitasking, Repair Order Software, Third-Party Billing Systems, Inventory Management

Industry

Motor Vehicle Manufacturing

Description

Description A lot has changed since 1974, when Don Schneider and Paul Swentzel opened their first retail tire store in Lexington, KY. Today, S&S Tire is a third-generation family-owned business and one of the country’s most successful regional independent tire distributors. We’re looking for a detail-oriented Service Writer to join our team. This role is responsible for coordinating repair orders, scheduling work, communicating with customers and technicians, managing parts, and ensuring accurate billing and documentation. The ideal candidate thrives in a fast-paced environment and enjoys keeping operations running smoothly from start to finish. Key Responsibilities: Create and manage work orders, estimates, and invoices. Communicate clearly with customers regarding repairs, costs, and updates. Schedule and coordinate mechanical work and alignments. Order and receive parts; verify accuracy and manage inventory. Operate third-party billing systems (Auto Integrate, Enterprise, Fleetio, etc.). Support technicians by providing job details, timelines, and parts status. Ensure all repairs, documentation, and billing meet company standards. Requirements Qualifications: Experience as a service writer, dispatcher, or in automotive/truck service. Strong organizational and multitasking skills. Excellent customer service and communication abilities. Proficiency with repair order software and third-party billing systems. Knowledge of parts and labor operations preferred. We Offer: Competitive wages starting at $18+/hour - depending on experience Full-time, permanent position, with weekly pay Opportunity for overtime and growth within the company Schedule: Monday - Friday, 7am to 4:00pm Health Benefits: Medical, Dental Vision, Life insurance, and more 401(k) Retirement Plan with Company matching Paid Vacation and Holidays An Equal Opportunity Employer Drug-Free Workplace

Responsibilities

This role involves creating and managing work orders, estimates, and invoices while clearly communicating repair updates and costs to customers. Key duties also include scheduling mechanical work, coordinating parts ordering and inventory management, and supporting technicians.