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Service Writer at S & S FIRESTONE, INC
Nashville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

20.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Detail-Oriented, Customer Service, Communication, Organizational Skills, Multitasking, Repair Order Software, Billing Systems, Parts Management

Industry

Motor Vehicle Manufacturing

Description
Description A lot has changed since 1974, when Don Schneider and Paul Swentzel opened their first retail tire store in Lexington, KY. Today, S&S Tire is a third-generation family-owned business and one of the country’s most successful regional independent tire distributors. We’re looking for a detail-oriented Service Writer to join our team. This role is responsible for coordinating repair orders, scheduling work, communicating with customers and technicians, managing parts, and ensuring accurate billing and documentation. The ideal candidate thrives in a fast-paced environment and enjoys keeping operations running smoothly from start to finish. Key Responsibilities: Create and manage work orders, estimates, and invoices. Communicate clearly with customers regarding repairs, costs, and updates. Schedule and coordinate mechanical work and alignments. Order and receive parts; verify accuracy and manage inventory. Operate third-party billing systems (Auto Integrate, Enterprise, Fleetio, etc.). Support technicians by providing job details, timelines, and parts status. Ensure all repairs, documentation, and billing meet company standards. Requirements Qualifications: Experience as a service writer, dispatcher, or in automotive/truck service. Strong organizational and multitasking skills. Excellent customer service and communication abilities. Proficiency with repair order software and third-party billing systems. Knowledge of parts and labor operations preferred. We Offer: Competitive wages starting at $20+/hour - depending on experience Full-time, permanent position, with weekly pay Opportunity for overtime and growth within the company Schedule: Monday - Friday, 8 am - 5 pm Health Benefits: Medical, Dental Vision, Life insurance, and more 401(k) Retirement Plan with Company matching Paid Vacation and Holidays An Equal Opportunity Employer Drug-Free Workplace
Responsibilities
The Service Writer is responsible for coordinating repair orders, scheduling work, and communicating with customers and technicians. They also manage parts and ensure accurate billing and documentation.