Service Writer at Serra Nissan

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive service advisor, Customer service, Quality control, Time management, Parts ordering, Sales, Retail promotions, Computer proficiency, Multitasking, Communication, Documentation

Industry

Automotive

Description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits * Competitive pay * Medical, dental, and vision insurance * Life insurance * 401k * PTO * Employee discounts * Career growth opportunities Responsibilities * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations * Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations * Monitor the progress of each vehicle throughout the day, and update customers frequently * Increase profitability by maximizing sales & executing retail promotions * Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times * Oversee and participate in quality control * Participate in the development and documentation of standard operating procedures as appropriate Qualifications * High school diploma or equivalent * Valid commercial driver’s license & clean driving record * Accredited training in service advisor skills, customer satisfaction, and quality control * Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of computers/business machines About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Writer is responsible for meeting with customers to determine vehicle service needs and overseeing the repair process to ensure quality control. They also manage technician efficiency, parts ordering, and customer communication to drive profitability and satisfaction.