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Service Writer at Singing River CDJR
Florence, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Interaction, Service Coordination, Work Order Preparation, Upselling, Warranty Processing, Record Keeping, Customer Communication, Scheduling, Diagnostics Coordination, Conflict Resolution

Industry

Description
Description Service Writer Key Responsibilities: Customer Interaction: Greet customers promptly and courteously, understanding their vehicle service needs and concerns. Accurately document customer information, vehicle issues, and service requests. Provide clear and concise explanations of services, repairs, and maintenance required. Service Coordination: Schedule service appointments and coordinate with the service team to ensure timely completion of work. Prepare and review work orders, detailing required services, labor, and parts needed. Communicate with technicians to relay customer concerns and ensure accurate diagnostics and repairs. Customer Communication: Keep customers informed about the status of their vehicle, including any additional services or repairs needed. Provide detailed cost estimates and obtain customer approval before proceeding with additional work. Address customer questions, concerns, and complaints promptly and professionally. Sales and Upselling: Identify opportunities to upsell additional services, repairs, or maintenance based on vehicle inspection results and manufacturer recommendations. Explain the benefits and importance of recommended services to customers. Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions, service requests, and completed work. Ensure all paperwork and documentation are properly completed and filed. Process warranty claims and ensure compliance with manufacturer guidelines. Team Collaboration: Work closely with the service manager, technicians, and parts department to ensure a smooth and efficient service process. Participate in service meetings and contribute to team discussions and strategies. Customer Follow-Up: Conduct follow-up calls to ensure customer satisfaction with the services provided. Encourage customers to return for future services and build long-term relationships.
Responsibilities
The Service Writer acts as the primary liaison between customers and technicians, managing service requests and scheduling. They are responsible for documenting vehicle issues, providing cost estimates, and ensuring high levels of customer satisfaction.