Service Writer at WILLIAMS OIL COMPANY INC

Binghamton, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

68000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Service Advising, Repair Order Preparation, Cost Estimation, Technical Communication, Scheduling, Conflict Resolution, Vehicle Inspection, Dealership Software, Time Management, Basic Algebra, Basic Geometry, Technical Writing, Quality Control, Inventory Management, Professionalism

Industry

Oil and Gas

Description

Williams Toyota of Binghamton We are looking for an energetic, passionate individual to join our TEAM as a Service Writer at our dealership. This position plays a large role in the leadership of the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. Interested or want to learn more? Apply today! #TEAMWilliams #JoinTEAMWilliams Summary Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties * Advises customers about necessary service for routine maintenance. * Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. * Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. * Prepares a repair order showing time, cost and labor estimates for service. * Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. * Explains the work performed and the repair order charges to the customer. * Be comfortable with a smartphone or tablet to complete vehicle check ins and communicate with customers throughout the service process. * Understand and utilize dealership software programs to perform basic job duties. * Handles customer complaints. * Schedules service appointments. * Obtains customer and vehicle data prior to arrival when possible. * Greets customers in a timely, friendly manner and obtains vehicle information. * Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. * Refers to service history, inspects vehicle, and recommends additional needed service. * Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Communication with customers on a texting platform which includes sending inspections, estimates, and payments electronically. * Provides a complete and accurate written cost estimate for labor and parts. * Establishes “promised time.” Checks with dispatcher, if necessary. * Obtains customer's signature on repair order; provides customer with a copy. * Establishes customer's method of payment. Obtains credit approval, if necessary. * Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Implements and maintains a service marketing program. * Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. * Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. * Keeps service department forms, menus and pricing guides up-to-date. * Maintains all safeguard regulations to protect customer and dealership information. * Complete all required documents fully while follow all federal and state regulations. * Implements a quality control process to eliminate comebacks. * Maintains high customer satisfaction standards. * Handles telephone inquiries regarding appointments and work in process. * Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. * Maintains a professional appearance. * Keeps work area clean. * Other tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience * Two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills * Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability * Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. * Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, License, Registrations * Automotive Service Excellence (ASE) Certifications * Manufacturer Training * Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Need more reasons to join TEAM Williams? Williams Auto Group offers: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance

Responsibilities

The Service Writer greets customers, diagnoses service needs, and prepares detailed repair orders with cost and labor estimates. They act as the primary liaison between customers and technicians to ensure quality control and high customer satisfaction.