Serviceability Product Manager at Crown Equipment Sdn. Bhd (Malaysia)

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product management, Serviceability studies, Warranty administration, Technical support, Product development process, Service part forecasting, Field testing, Technical documentation, Project management, Communication skills, Interpersonal skills, Microsoft office

Industry

Truck Transportation

Description

Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting External Summary Review and update the Design for Service expectations. Work closely with product development teams to communicate Design for Service expectations. Responsible for the Service deliverables of the Product Development Process / Technology Development Process (PDP/TDP) process. Responsibilities Coordinate and perform serviceability studies to achieve Design for Service intent and communicate serviceability study results to include warranty and service performance of current model to New Product Development Team. Participate in regular project cadence meetings. Provide average repair times of new systems to Warranty Administrator. Actively participate in service part forecasting. Participate in field test site selection and qualification visits. Review, create, collaborate, and approve technical support content for new product release to include Design Validation (DV), Manufacturing Check Sample (MCS) and production level service manuals, Planned Maintenance Inspection checklists, Recommended stock lists, InfoPoint Quick Reference Guide and labels, Video and other media. Facilitate meetings to officially handoff product to current product SPM within three months of production launch. Perform internal meeting to familiarize Call Center staff with new product. Provide input to Corporate Service trainers for new product training development. Provide service support to dealers/branches with test trucks in their territory and actively participate in test site follow up visits. Provide test truck service documentation and truck location information to Call Center support personnel. Minimum Qualifications 5-7 years related experience High school diploma or equivalent Frequent travel (6-20%) Frequent overnight stays (6-20%) Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday Preferred Qualifications Associate degree or certificate in electronics, applied automotive technology or related field and 3 – 5 years maintaining company manufactured equipment. Good managerial, communications and interpersonal skills. Knowledge of Microsoft Office software. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Responsibilities

The Serviceability Product Manager coordinates serviceability studies and communicates design expectations to product development teams. They are responsible for creating technical support content and facilitating the transition of new products to the current product support team.