Mono Suites is currently recruiting an Operations Manager for our boutique hotel/service apartment complex. We operate a manless reception across two locations in Edinburgh, so this hybrid role combines on-site responsibility—particularly for room inspections and quality control—with the flexibility of remote management and guest communication.

EXPERIENCE & QUALIFICATIONS:

• Previous management experience
• Experience working in hospitality
• Any qualifications associated with the industry is a bonus.

• Operations & Housekeeping **
• Inspect apartments before and after each stay to ensure cleanliness and readiness
• Oversee and coordinate housekeeping , providing feedback and scheduling support
• Monitor linen levels and usage, manage laundry schedules, and place orders as needed
• Ensure all in-room amenities (toiletries, kitchen items, electronics, etc.) are present, functional, and well-stocked
• Guest Experience
• Manage pre-arrival communications, including check-in instructions and special requests
• Provide guest support during and after their stay, ensuring any concerns or issues are resolved promptly and professionally
• Occasionally handle check-ins/check-outs or meet-and-greets, particularly for VIP or complex bookings
• Procurement & Stock
• Monitor and order cleaning supplies, guest amenities, and operational stock to maintain consistent availability
• Ensure cost-efficiency and quality in all procurement
• Crisis & Emergency Support
• Be on call for occasional out-of-hours issues (e.g., lockouts, plumbing emergencies), coordinating contractors or assistance where needed.
• Administration & Reporting
• Keep accurate records of housekeeping schedules, maintenance needs, and inventory
• Flag and track maintenance issues, liaising with tradespeople when necessary
• Support the business owner with periodic updates on occupancy trends, guest feedback, and operational performance