ServiceHUB | Team Lead at Colliers International EMEA

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Coaching, Mentoring, Stakeholder Management, Customer Service, Professional Communication, Time Management, Decision Making, Problem Solving, Systems Literacy, Conflict Management, Escalation Management, Operational Delivery, Workflow Management, Roster Management, Data Entry

Industry

Real Estate

Description

Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 23,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest asset and we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance. Job Description We’re seeking a proactive Team Lead for our Property and Facilities Coordinators, who can balance people leadership, operational delivery, and stakeholder engagement. You’ll work closely with the Service Hub Manager, providing leadership cover, supporting daily operations, and helping the team consistently deliver excellent service. This role suits someone who enjoys being close to the action — guiding people day‑to‑day, solving problems, and lifting performance — while also building capability for the long term, supporting the day‑to‑day operational running of the Service Hub. Key Responsibilities Lead, coach and mentor a Service Hub team to build confidence, capability and consistent service delivery Oversee daily Service Hub operations including workflows, rosters, task allocation and escalation management Maintain strong communication with Facilities Managers, contract teams, clients, suppliers and contractors Ensure consistent and compliant use of Service Hub systems, with accurate data entry and reporting Escalate operational, service continuity, health & safety or reputational risks early Provide hands‑on support during peak periods to maintain service excellence Qualifications Proven people leadership or senior coordination experience in a service, operations, contact centre, facilities or similar environment Strong coaching, mentoring and stakeholder management skills High level of customer service focus and professional communication skills (verbal and written) Excellent time management, decision‑making and problem‑solving capability Strong systems literacy and attention to detail Confidence managing escalations and conflict calmly and professionally Ideally 3+ years’ experience in a service or coordination‑based environment Experience in property, facilities management or professional services is an advantage, but not essential What we Offer We’re proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include: Colliers Academy, a 12-month programme to accelerate your career in property Mentoring from industry experts Wellbeing benefits and initiatives An inclusive and social culture with regular team events Additional leave benefits, including Loyalty and Volunteering leave Wide variety of product discounts and benefits Additional Information Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application. Department: Occupier Services Employment Category: Permanent Full Time

Responsibilities

Lead and mentor a team of Property and Facilities Coordinators to ensure consistent service delivery and operational excellence. Oversee daily Service Hub operations, including workflow management, task allocation, and stakeholder engagement.