ServiceMax Senior Solution Architect at PTC

Milan, Lombardy, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceMax, Salesforce, Configuration Management, Customer Relationship Management, Field Service Operations, Leadership, Consulting, Business Process, Apex, Lightning Platform, Visual Force, Java, Mentoring, Deployment, Quality Assurance, Communication

Industry

Software Development

Description

Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following: o Leading discovery and design workshops o Supporting configuration effort by project consultants o Overseeing quality reviews and testing of the configured solution o Documenting finalized solution design and build specifications o Leading deployment and hand-off o Coordinating resolution of client-reported feedback and issues o Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements Provide Field Service “Best Practice” guidance to clients Mentor PS and Partner Consultants providing guidance in defining field service business processes, communication, and scalable implementation strategies Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness Support Sales by identifying upsell opportunities with existing clients Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and client's point of contact (POC) on enterprise projects Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements Liaise with and support other functional groups within ServiceMax - including (but not limited to) training, development, support, product and engineering. Identify business use cases within different verticals or client implementations that may augment ServiceMax's product roadmap and delivery best practices Review and provide input to PS training materials and presentations Develop case studies, presentations, and internal processes and guidelines o Ability to transform business requirements into a set of end to end solutions within the application o Identifying and documenting specifications and criteria for customizations Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity required Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder) Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred Professional English language, a second language (German, French, Italian) would be a plus 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel) 5+ years experience working in a technology focused company Demonstrated leadership skills working with clients and peers Comfortable leading meetings/ sessions with Senior Management to discuss business process Ability to work in a globally distributed team environment, liaising with on-site teams and clients. Results driven attitude in a fast-paced environment Commitment to quality, customer success, and customer satisfaction Willingness to travel up to 50% of time, including international travel Experience with field service operations or management, including experience with customer service management and call center support 1+ years experience implementing or working with the ServiceMax application Bachelor's Degree in Business, Technology or related subject It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Responsibilities

Lead consultant on functional project teams to implement the ServiceMax solution, overseeing discovery, design workshops, and deployment. Coordinate with project teams to ensure timely updates and resolution of client feedback.