Servicemax Support Tech Analyst at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, ServiceMax Administration, Troubleshooting, Data Quality, Agile Development, DevOps, SOQL, SOSL, MuleSoft, Technical Support, System Functionality, User Support, Custom Integrations, Visualforce Pages, Field Service, Communication Skills, Data Loader

Industry

Industrial Machinery Manufacturing

Description

ServiceMax Support Technical Analyst Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment. What you will do Follow ServiceMax best practices and enforce data quality policies. Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services. Work with data provided from and to ERP systems and ETL tools like MuleSoft. Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance. Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently. Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment. Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs). Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows. Work closely with delivery team and administrators to identify and implement system enhancements and improvements. How you will do it Work with architects and project managers to eliminate recurring tickets. Validate the performance of Salesforce solutions through rigorous testing and debugging. Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues. Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends. Facilitate technical delivery with Managed Services. Collaborates with Solution Architects. Required: Bachelor’s degree in computer science, Information Systems, or other related field. Min 4 years of implementation experience with Salesforce. Min 2 years of experience with ServiceMax application. Min 3 years in Agile and DevOps development. Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards. Good knowledge of Data Loader tool. Experience on mobile application ServiceMax FSA/Go. Excellent communication skills in English. Preferred: Master's degree in computer science, Information Systems, or other related field. Direct experience or experience with integrating with ERPs. Knowledge of Databases – Oracle, SQL Server. Using technologies as MuleSoft, Oracle Integration Cloud. Experience with TrueContext application. Experience working in Field Service domain. ServiceMax administration certifications Who we are At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The ServiceMax Support Technical Analyst is responsible for providing technical support to internal users and ensuring the smooth operation of ServiceMax and Salesforce systems. This role involves troubleshooting issues, monitoring system performance, and collaborating with users to enhance system functionality.