SERVICENOW ADMINISTRATOR

INCATech is searching for a ServiceNow Administrator to support a Federal Government ServiceNow Project. The incumbent shall be able to perform the following responsibilities and have commensurate experience.
As a ServiceNow Administrator, you will ensure the efficient administration of the ServiceNow platform while adhering to organizational policies and best practices. Key responsibilities include:

RELATED EXPERIENCE:

• Experience with creation of reports, dashboards and views for various data consumers
• Experience with incident resolution and testing
• Technical Skills: Ability to configure and implement no code update sets (e.g., update picklists, non-workflow related updates to service requests) Full knowledge of security groups and user administration
• Certifications: ServiceNow Administrator Certification
• US Citizenship

ABOUT INCATECH LLC

INCATech is an award-winning small business that has over 14 years of experience supporting the US Government. We provide both Professional Services as well as Transformational Software Solutions for our customers. Our deep technical expertise in Geospatial Information Systems, Enterprise Data Management, User-Centered Design, Cloud & Platform Services, and a wide range of Acquisition Support Services will provide your career the boost you have been looking for. Our culture is based on empowering our staff and customers with knowledge and tools to achieve mission success and career advancement.

• Platform Administration - Perform ongoing administration, maintenance, and monitoring of the ServiceNow platform to ensure availability, stability, and optimal performance. Implement platform updates and changes, such as no-code update sets, picklist configurations, and non-workflow updates.

User and Security Management - Administer security groups and manage user roles, permissions, and access in compliance with organizational policies. Maintain a secure platform by following best practices for user and group administration.

• Knowledge Base Management - Manage and maintain knowledge bases supporting SecOps and IRM, ensuring content is accurate, relevant, and up to date. Create, configure, and test knowledge base updates, incorporating government-approved content. Support content creation and management to align with organizational objectives.
• Incident and Problem Resolution - Provide timely resolution for incidents and issues related to the ServiceNow platform. Collaborate with stakeholders to test and validate solutions to ensure they meet requirements.
• Reporting and Dashboards - Create and manage reports, dashboards, and views to provide actionable insights for various data consumers. Ensure data is accessible and accurately presented to support decision-making processes.
• Configuration and Updates - Configure the platform to meet organizational needs, including implementing updates to service requests and other platform features. Ensure all updates are tested and approved prior to deployment.
• Compliance and Best Practices -
• Ensure platform administration aligns with organizational policies, procedures, and ServiceNow best practices.
• Monitor and evaluate system usage, recommending improvements to enhance user experience and efficiency.