THE KNOWLEDGE I OWN

• Studies or training with a focus on information technology
• Some experience with JavaScript
• Experience with ServiceNow basic functionality (ITSM, ITBM, Custom Apps, Mobile App, Performance Analytics, Portal)
• Experience with ServiceNow reporting (data model, dashboards, Performance Analytics)
• Excellent communication and analytical thinking skills
• Very good knowledge of English
• Experience in ServiceNow development (client/server side scripting, Flow Designer) is an advantage
• Knowledge of CSS, HTML, AngularJS is an advantage
• Experience in agile software development and design is an advantage
• Service Desk Agent experience is an advantage

• Providing 2nd level support to internal and external colleagues from all around the world
• Gathering requirements from customers
• Master Data & User Management
• Source code management
• Performing Root Cause Analysis and developing appropriate Solution Concepts that fit into the existing system architecture
• Implementing changes and fixes
• Manual testing the implementations of peers
• Dispatching higher complexity issues to the appropriate, 3rd level teams
• Deploying releases to all our instances