ServiceNow Application Developer at SMART TECH SKILLS LLC

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow ITSM, ServiceNow HRSD, ServiceNow ITOM, Requirements Gathering, Functional Design, Agile Methodology, User Acceptance Testing, CMDB, Business Analysis, Workflow Design, SDLC, Incident Triage, KPI Reporting, Stakeholder Management, Technical Documentation, Systems Analysis

Industry

IT Services and IT Consulting

Description

Benefits: Competitive salary Location Tallahassee, FL Experience Level Mid Level (2 or more years of relevant experience) Role Overview The ServiceNow Functional Analyst partners with business stakeholders and technical teams to support the end‑to‑end delivery of ServiceNow solutions. This role focuses on requirements gathering, functional design, and validation across ServiceNow ITSM, HRSD, and ITOM modules. The analyst supports Agile delivery activities and ensures solutions align with business needs, governance standards, and operational processes. Key Responsibilities Business Analysis & Requirements Gathering Serve as the primary liaison with business users and conduct requirement workshops Elicit, analyze, and document business requirements Translate business needs into ServiceNow requirements, user stories, and acceptance criteria Functional Design & Configuration Support Design and validate workflows, catalog items, SLAs, assignment logic, and process flows Collaborate with developers and architects to ensure functional designs are implemented correctly Support CMDB alignment and integration data mapping efforts Agile Delivery & SDLC Support Support sprint planning, backlog refinement, and build reviews Coordinate and manage user acceptance testing activities Ensure release readiness and alignment with delivery timelines Testing, Validation & Quality Assurance Define test cases and functional validation criteria Manage and facilitate UAT sessions with business users Validate functional outcomes and confirm business acceptance Operational Support & Reporting Assist with incident triage and root cause analysis Define functional reporting requirements, dashboards, and KPIs Collaborate with service desk and operations teams to support ongoing solution effectiveness Governance & Documentation Ensure compliance with documentation standards, governance, and change control processes Maintain clear and accurate functional documentation throughout the delivery lifecycle Required Qualifications 2 or more years of experience in systems analysis or programming Experience working with ServiceNow ITSM, HRSD, or ITOM modules Strong requirements gathering and functional design skills Experience working in Agile delivery environments Experience supporting UAT planning and execution Ability to work effectively across business and technical teams Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience Preferred Qualifications Additional experience across multiple ServiceNow modules including ITSM, HRSD, and ITOM Experience supporting enterprise ServiceNow implementations Exposure to reporting, dashboards, and operational metrics within ServiceNow Core Skills & Attributes Strong analytical and problem‑solving skills Clear written and verbal communication abilities Strong organizational and facilitation skills Ability to manage multiple priorities in a structured delivery environment Detail‑oriented with a focus on quality and accuracy Collaborative mindset with a business‑focused approach

Responsibilities

The role acts as a liaison between business stakeholders and technical teams to deliver ServiceNow solutions across ITSM, HRSD, and ITOM modules. Responsibilities include requirements gathering, functional design validation, and managing UAT within an Agile delivery framework.