About the job

ServiceNow Architect

• Salary up to £110,000 base plus comprehensive benefits package
• Remote-first working with occasional travel to London
• Exposure to enterprise-scale ServiceNow transformation programmes

Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy?

We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role in defining the future of the ServiceNow platform. This is a fantastic opportunity to work on large-scale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams.

This is a predominantly remote position, with occasional travel to London for key meetings and workshops.

What you'll be doing

As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives.

Key responsibilities include:

• Leading the architecture and design of enterprise-scale ServiceNow solutions.
• Designing and overseeing integrations between ServiceNow and third-party platforms.
• Producing and maintaining technical architecture documentation, process flows and design artefacts.
• Evaluating new ServiceNow releases and recommending platform enhancements.
• Managing platform upgrades and introducing new capabilities to maximise business value.
• Driving continuous improvement across the ServiceNow estate.
• Defining architecture governance and ensuring solutions follow best practice.
• Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends.
• Participating in Design Authority and Architecture Review meetings.
• Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions.
• Mentoring and providing technical leadership to developers and junior team members.

What we're looking for

We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions.

You'll ideally have:

• Extensive experience designing and implementing ServiceNow solutions within enterprise environments.
• Strong expertise across ServiceNow modules including:
• ITSM
• CSM
• ITOM
• FSM
• Domain Separation
• Experience designing complex integrations across multiple business systems.
• Strong understanding of architecture governance and ServiceNow best practices.
• Excellent analytical and problem-solving skills.
• Experience working with web technologies including JavaScript, HTML and XML.
• Outstanding stakeholder management and communication skills.
• The ability to lead technical discussions and influence architectural decisions.

Certifications

Essential:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ITIL Foundation

Desirable:

• ServiceNow Certified Application Developer (CAD)

If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.

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