SKILLS, EDUCATION AND EXPERIENCE

Qualifications:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of experience with ServiceNow, including at least 2 years in an architectural or lead role.
• Strong understanding of ServiceNow architecture, data model, and integration capabilities.
• Experience with ServiceNow ITSM, CMDB, and SPM (preferred)
• Experience with scripting (JavaScript, Glide), Flow Designer, and ServiceNow APIs.
• Working knowledge of API (Application Programming Interface) Management; REST, SOAP, and formats JSON and XML
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) required, Certified Architect (CTA) or Certified Master Architect (CMA) preferred.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Skills:

• Experience developing within a domain separated instance
• Familiarity with ITIL framework and enterprise IT operations.
• Experience with Agile or DevOps methodologies.
• Experience integrating ServiceNow with other third-party platforms, including ingesting data from those systems
• Knowledge of cloud platforms (e.g., Azure, AWS) and integration tools (e.g., Dell Boomi, MuleSoft)
• Demonstrated ability to solution with limited requirements
• Ability to work both independently and within a team environment
• Ability to work on multiple projects simultaneously

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Salary Expectations: Starting at $130,000
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate’s previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
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PURPOSE:

We are seeking a highly skilled ServiceNow Architect to lead the design and implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. In this strategic role, you will collaborate with business and IT stakeholders to align platform capabilities with organizational goals, ensuring optimal use of ServiceNow to drive digital transformation and operational efficiency.

KEY RESPONSIBILITIES:

• Architect and design end-to-end ServiceNow solutions across modules such as ITSM, CSM, CIS, TPSM, CMDB, SPM and others.
• Translate business requirements into technical designs that are scalable, maintainable, and aligned with best practices.
• Define and enforce platform governance, development standards, and architectural guidelines.
• Collaborate with cross-functional teams including developers, business analysts, and project managers to deliver high-quality solutions.
• Evaluate and integrate new ServiceNow features and capabilities to continuously improve platform value.
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Ensure compliance with security, data privacy, and regulatory standards.
• Support the development of a long-term roadmap for ServiceNow adoption and expansion.