OVERVIEW

We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.

REQUIRED QUALIFICATIONS

8+ years of experience in ServiceNow platform architecture and implementation
Proven expertise in PSE, OMT, and HAM modules
Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes
Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols
Excellent documentation skills with the ability to produce clear, concise technical artifacts
Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred
Experience working in Agile environments and DevOps practices
Strong communication and stakeholder management skills

PREFERRED SKILLS

Familiarity with telco OSS/BSS systems
Experience with ServiceNow App Engine and custom application development
Knowledge of ITIL, eTOM, and other telco operational standards
Bilingual (English/French) is a plus for Montreal-based candidate

Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules
Translate telco business requirements into scalable ServiceNow configurations and workflows
Collaborate with cross-functional teams to ensure seamless API integrations with external systems
Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides
Ensure alignment with TMF standards and telco B2B operational models
Provide technical leadership and mentorship to development teams
Conduct architecture reviews, performance tuning, documentations and solution optimization
Stay current with ServiceNow platform updates and industry trends, especially within the telco space