ABOUT THE JOB

Integrated in the Global RISK ORM Iberian Centre of Excellence, the Group Data Protection – Privacy Solutions & Automation team is responsible for:

• Tooling & automation strategy to support privacy operations, mostly thought the Data Protection Hub (DPHub) based in ServiceNow.
• Design, configuration and deployment of ServiceNow platform DPHub
• Functional and technical support to end users.
• Platform technical administration.
• Product management, including change, evolutions, interfaces with other Group tools, knowledge base and information sharing in relevant forums.
• Coordinate and conduct DPHub Governance, including Steering Committee, Change Management Committee and DPHub Customer Forums.
• Develop and execute DPHub training and awareness for global teams across 1st and 2nd line of Defense.
• Manage 3rd party vendor that support the team with the configuration and software development required to evolve DPHub.
• Promote and increase adoption and awareness of the DPHub supporting privacy activities.

PROFILE AND SKILLS TO SUCCESS

• BA/BS or equivalent combination of education and experience.
• Must be a ServiceNow trained administrator/ developer.
• Minimum 3-5 years’ experience in ServiceNow Administration/ Technical Projects
• Ability to understand requirements and delivering these requirements in the context of tool implementation.
• Ability to communicate effectively with both internal and external stakeholders.
• Showing initiative to manage own research efforts.
• Ability to independently trouble shoot issues raised by end users and provide timely and efficient administrative solutions.
• Team-player, focused on the success of the whole team. Working well both with others, as well as individually.
• Taking accountability for own actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well.

TECHNICAL EXPERIENCE:

• Trained ServiceNow system administrator/ developer.

• Tooling & automation strategy to support privacy operations, mostly thought the Data Protection Hub (DPHub) based in ServiceNow.
• Design, configuration and deployment of ServiceNow platform DPHub
• Functional and technical support to end users.
• Platform technical administration.
• Product management, including change, evolutions, interfaces with other Group tools, knowledge base and information sharing in relevant forums.
• Coordinate and conduct DPHub Governance, including Steering Committee, Change Management Committee and DPHub Customer Forums.
• Develop and execute DPHub training and awareness for global teams across 1st and 2nd line of Defense.
• Manage 3rd party vendor that support the team with the configuration and software development required to evolve DPHub.
• Promote and increase adoption and awareness of the DPHub supporting privacy activities