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ServiceNow Architect at Lumiere Systems
Liberty Lake, Washington, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ServiceNow, CSM Pro+, Case Management, Workflow Design, Integration Patterns, Data Modeling, Technical Project Management, ITSM, CMDB, Enterprise Integrations, Solution Design, Stakeholder Management, Architecture Reviews, Roadmap Planning, Governance

Industry

IT Services and IT Consulting

Description
Key skill – candidate needs to be strong on CSM and should have some exp in implementing CSM PRO Seeking lead Architect as part of responsibility / to lead the implementation of ServiceNow CSM Pro+ and drive end‑to‑end delivery across multiple enterprise workflows. This role requires strong architectural leadership, technical PM capabilities, and the ability to guide development teams while ensuring alignment with business goals and platform best practices. Key Responsibilities Serve as the lead architect for ServiceNow CSM Pro+ implementation. Define architecture, integration patterns, data models, and workflow designs. Lead technical design sessions, roadmap planning, and architecture reviews. Oversee delivery execution, ensuring quality, scalability, and adherence to best practices. Translate business requirements into technical specifications and solution designs. Partner with developers and admins to validate configurations and integrations. Provide technical PM oversight: timelines, risks, dependencies, and stakeholder communication. Support governance, documentation, and continuous improvement of the platform. Required Skills 8+ years ServiceNow experience, including architecture and solution design Strong expertise in ServiceNow CSM Pro+ (case management, workflows, integrations) Technical PM or delivery management experience Strong understanding of ITSM, CMDB, and enterprise integrations Ability to lead cross‑functional teams and manage complex programs Excellent communication and stakeholder management skills
Responsibilities
The lead architect will define the architecture, integration patterns, and data models for the ServiceNow CSM Pro+ implementation. They will also oversee delivery execution, manage technical project timelines, and ensure alignment with business goals and platform best practices.