ServiceNow Architect at NTT DATA

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Advisory Consulting, Technical Delivery, Governance Models, KPI Development, Process Improvement, Client Workshops, Automation, Customization, Integrations, Technical Debt Analysis, Platform Scalability, Proposal Writing, SOW Creation, ITIL, Service Mapping

Industry

IT Services and IT Consulting

Description

Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. ITAM - Software Asset Management / Hardware Asset Management ITOM - Discovery, Event Management, Service Mapping - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. Proposal & SOW Development - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. - 8-11 years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery. - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. - Experience in proposal writing, SOW creation, and client presentations. - Demonstrated ability to lead client workshops and translate business processes into technical solutions. -ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation

Responsibilities

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities.