About TEKsystems Global Services
We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.
At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.
We’re doers, looking for doers who do the right thing. Roll-up your sleeves, thought leaders focused on creating possible. We are seeking team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for?
Let’s partner. Together, we can accomplish amazing things.
EMPLOYEE VALUE PROPOSITION (EVP)
As an organization, TEKsystem Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada, India and the Philippines. Our capabilities include Applications, Infrastructure, Communications, and Education services. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.
- Fast paced, growing organization with dynamic work environment
- Leadership/growth opportunity
- Good management team who helps their team members grow.
- We have 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices.
- Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (Montreal Solution Center) and off-shore (India / Philippines Solution Center) resources and expertise for your project.
- Work on complicated/exciting/visible projects across multiple product lines/services - Application Development/Maintenance, Quality Assurance COE, Infrastructure Services, and Education Services. Because we own them, you will see projects through completion vs. only a phase at a time
- Long term engagements, Full-time, privately owned and operated (stability), employee driven
- Size offers ability for “voice to be heard” vs. lost in the shuffle of an IBM/large consulting firm
- ServiceNow Elite Partner
- Microsoft Gold Partner (1%)
- Forbes Top 100 companies to work for
- Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies.
- 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia.
EDUCATION AND EXPERIENCE
- ServiceNow Certified System Administrator required
- ServiceNow Certified Implementation Specialist required
- Certified Master Architect or Certified Technical Architect preferred
- ITIL foundations certification preferred
- BA or BS degree in a related field, MS preferred.
- Minimum 5 years ServiceNow configuration and development experience
- Practical, hands-on experience with various versions of the ServiceNow platform is a must
- Strong Implementation experience on all core modules of the IT Service management product
- Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM.
- Experience with NOW Assist AI development and configuration.
- Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
- CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.
- ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI
- Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API’s, Web Services
- Proposal and/or Statement of Work development experience.
- Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions.
- Proven ITSM product/solution development management experience.
- Work experience in professional services and consulting
SKILLS AND ABILITIES
- Proven Product Development ideally in key verticals.
- Understanding of resource management, communication management, cost management, risk management, quality management and integration management.
- Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.
- Maintains awareness of new and emerging technologies
- Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.
- Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.
- Possesses leadership qualities required to lead and manage high performing application engineering teams.
- Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.
- Excellent management, interpersonal, communication, and organizational skills.
- Sound judgment and tact.
- Ability to work and team effectively with clients and other management personnel.
- Excellent written and verbal communicator.
- Collaborative.
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