ServiceNow BA/QA Lead 2 at DXC Technology

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Business Analysis, Quality Assurance, Stakeholder Management, Insurance Domain, User Stories, Test Strategy, ServiceNow ATF, UAT Coordination, Agile, Scrum, Defect Governance, Requirement Discovery, Release Management, CSM, Integration Testing

Industry

IT Services and IT Consulting

Description

Job Description: BA/QA Lead – ServiceNow Smart Apps | JL8 Manager DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com. At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Our DXC Assure Smart Apps help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency. Role Summary We are looking for a senior BA/QA Lead – ServiceNow Smart Apps with around 15 years of overall experience, including strong exposure to business analysis, QA leadership, ServiceNow delivery, stakeholder management, and insurance domain processes. This role will own business requirement quality, end-to-end test governance, release readiness, UAT coordination, and quality outcomes across Smart Apps / Insurance initiatives. The role requires close collaboration with business stakeholders, product owners, architects, development teams, QA teams, and other cross-cutting teams to ensure high-quality, low-risk delivery. Key Responsibilities Lead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation. Own requirement quality, including business process understanding, user stories, acceptance criteria, traceability, and requirement sign-offs. Write user stories that clearly capture requirements, align stakeholders, and guide development with actionable, testable insights. Define and drive QA strategy, test planning, governance, standards, and best practices across projects. Lead functional, regression, integration, UAT, and production validation cycles. Validate ServiceNow configurations, customizations, workflows, integrations, case flows, catalog items, portals, and data changes. Drive test automation adoption using ServiceNow ATF and other automation tools to improve coverage and efficiency. Own defect governance, including triage, prioritization, root-cause discussions, reporting, and closure tracking. Ensure end-to-end traceability from requirements to test cases, defects, and release readiness. Partner with Solution Architects / Tech Leads to review solution impacts, integration dependencies, and data quality risks. Manage business, product owner, client, and delivery stakeholder communication, including readiness updates and sign-offs. Provide quality metrics, dashboards, risk insights, and executive-level updates to leadership. Drive proactive risk identification and mitigation related to scope, quality, dependencies, data, timelines, and release readiness. Mentor BA/QA team members and promote ownership, domain depth, automation mindset, and continuous improvement. Promote AI adoption, automation, efficiency improvements, and continuous learning within the team. Support major releases, upgrades, production validations, and post-release quality reviews. Required Skills & Experience Around 15 years of experience in BA/QA, delivery quality, testing, or business process roles. Strong experience in ServiceNow delivery, preferably across CSM, Insurance, or Financial Services workflows. Ability to lead both: Business Analysis – requirements, user stories, process flows, acceptance criteria. Quality Assurance – test strategy, execution governance, automation, release sign-off and UAT coordination. Strong understanding of ServiceNow platform concepts, including workflows, catalog items, integrations, data model, portals/workspaces, and reporting. Experience in Agile / Scrum delivery models. Strong stakeholder management skills with ability to work across business, technology, QA, and leadership teams. Strong analytical, problem-solving, communication, and decision-making skills. Experience managing delivery risks, and release-level quality outcomes. Nice to have skills Good understanding of insurance business processes, such as policy servicing, claims, customer servicing, case management, and operational workflows. Preferred ServiceNow Certifications / Learning Mandatory / Strongly Preferred CSA – Certified System Administrator ATF Micro-Certification Strongly Recommended CIS-CSM – Certified Implementation Specialist: Customer Service Management CIS-DF – Data Foundations FSO Insurance Accreditation Workflow / Flow Designer Micro-Certification Platform Analytics Micro-Certification Good to Have CIS-ITSM Predictive Intelligence Micro-Certification Virtual Agent Micro-Certification Playbooks Now Assist / AI UI Builder Service Portal Catalog Items / Service Catalog At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

Lead BA and QA activities for ServiceNow Smart Apps, overseeing requirement quality and end-to-end test governance. Coordinate UAT and release readiness while collaborating with stakeholders to ensure high-quality delivery in the insurance domain.