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ServiceNow Business Analyst Contract at Fuku

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Requirements Gathering, Design Thinking, Digital Transformation, Cloud Architecture, User Stories, Functional Specifications, Acceptance Criteria, Platform Configuration, Customisation, Integration, Impact Analysis, Agile Methodologies, Process Automation, SaaS Platforms, AI Tools

Industry

Retail Apparel and Fashion

Description

Job Description Responsibilities: - Lead requirements gathering using human-centric design methods and visual techniques. - Conduct thorough analysis of current systems and processes to identify opportunities for improvement. - Develop strategic roadmaps for digital transformation initiatives. - Apply Design Thinking methodologies to create innovative solutions for complex government challenges. - Ensure solutions comply with cloud-based architecture standards and Tech Stack requirements. - Create detailed user stories, functional specifications, and acceptance criteria. - Oversee platform configuration, customisation, and integration. - Manage solution deployment and ensure smooth operational transition. - Lead impact analysis for change requests and continuous improvements. - Facilitate knowledge transfer through workshops and training sessions. Required Qualifications & Experience: - Degree in Computer Science, Information Technology, or a related field. - Minimum 4 years of relevant experience in digital transformation projects. - Proven track record of at least 2 successful ServiceNow implementations. - HR modules implementation experience on other platforms is an added advantage. - Strong background in enterprise SaaS platforms, with ServiceNow expertise required. - Proficiency in ServiceNow platform configuration and customisation. - Experience with Agile methodologies and product-centric delivery. - Understanding of cloud architecture and modern development practices. - Working knowledge of AI tools and emerging technologies. - Experience in process automation and system integration.

Responsibilities

The role involves leading requirements gathering using human-centric design and conducting analysis of current systems to identify improvements for digital transformation roadmaps. Responsibilities also include overseeing platform configuration, managing deployment, and facilitating knowledge transfer through workshops.