Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Visit www.coreio.com for more information.
We are looking for an experienced ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients. This is a contract role from mid December to end of March, with possible extension of 6 months.

• Act as a subject matter expert on ServiceNow platform during the design and implementation project phases
• Promote ServiceNow best practices and recommend out of the box solutions where appropriate
• Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
• Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques, including Business Requirements Documents
• Translate technical and business requirements between business and technical teams
• Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
• Review proposed solutions with customers
• Collaborate with the Engagement Managers team on the projects estimates and delivery
• Build strong relationships with projects stakeholders. anticipate issues, think proactively, and use critical thinking skills
• Write user guides, manuals and technical knowledge articles
• Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
• Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
• Assist in analysis and reporting of defects during testing phase
• Facilitate review and training sessions with functional owners and end-user representatives
• Provide implementation and post implementation support when required
• Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity