POSITION OVERVIEW

We are seeking a detail-oriented and experienced ServiceNow CMDB Administrator to support and enhance our Configuration Management Database (CMDB) operations. This role is vital to ensuring data integrity, supporting ITIL processes, and maintaining alignment with organizational objectives and best practices. You will work closely with cross-functional teams to drive data quality, maintain the CMDB data model, and implement automation solutions.

REQUIRED SKILLS

• Strong experience with ServiceNow CMDB administration, including class modeling and CI relationship mapping.
• Proficient in managing data integrity and governance practices, with hands-on experience using the CSDM framework.
• Practical knowledge of automation and discovery tools such as ServiceNow Discovery, ITOM, and Dynatrace.
• Strong background in data analysis, mathematics, and technical reporting.
• Excellent communication skills — able to interface with both technical teams and business stakeholders.

CERTIFICATIONS

• ITIL 4 Foundation Certification – Required
• ServiceNow Certified System Administrator (CSA) – Preferred
• ServiceNow Certified Implementation Specialist – CMDB – Preferred
  We thank all applicants for applying, however only those considered for an interview will be contacted directly
  Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
  Looking for more opportunities? Check out our website at jobs.spiritomega.com