ServiceNow Consultant/Developer at University of Melbourne

Parkville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

120453.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

ServiceNow, Application Development, JavaScript, AngularJS, ITIL, Agile, DevOps, System Integration, Web Services, Service-Oriented Architecture

Industry

Education Administration Programs

Description

Role type: Full-time; Continuing Faculty: Enterprise Technology Department/ School: Business Services Salary: UOM 7 $111,275 - $120,453 p.a. 17% super Drive ServiceNow development / Enhance university-wide processes / Shape digital service excellence Apply now to spearhead ServiceNow solutions and transform service delivery at a world-class university Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity As a ServiceNow Technical Developer at the University of Melbourne, you'll play a pivotal role in enhancing and maintaining the institution's strategic enterprise service management platform. You'll design and develop innovative ServiceNow applications, provide platform upgrades, and collaborate with diverse teams to deliver complex solutions. This role offers you the opportunity to apply your expertise in a dynamic higher education environment, driving digital transformation and shaping the service experience for thousands of users. Your responsibilities will include: Application Development: Design and develop custom ServiceNow applications, including business rules, client scripts, and workflows to meet complex business requirements. Platform Management: Coordinate ServiceNow upgrades, releases, and patches across production and non-production environments, ensuring system integrity and auditability. Continuous Improvement: Monitor platform performance, implement preventative maintenance, and drive enhancements to meet high client satisfaction KPIs. Collaboration: Work closely with scrum teams and stakeholders across the university to plan, design, and implement complex ServiceNow solutions. You may be a great fit if: You are a certified ServiceNow Application Developer with extensive experience in large-scale implementations, possessing deep technical knowledge and a passion for driving innovation in enterprise service management. You may also: Hold relevant ServiceNow certifications and have a strong background in enterprise application development. Demonstrate expertise in JavaScript, AngularJS, and ServiceNow-specific development tools. Have experience with system integration, web services, and service-oriented architecture. Possess strong knowledge of ITIL practices and experience in Agile and DevOps methodologies. Show excellent problem-solving skills and the ability to drive multi-functional teams in resolving complex issues. For further information please refer to the attached PD. What we offer you! We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including: Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being Progressive, considerate leave provisions to empower your work-life balance Salary packaging and access to a range of discounted services including Bupa health insurance Health and well-being services including a leading Employee Assistance Program For more information check out our benefits page! Your new team – Enterprise Technology The Enterprise Services domain team, part of Enterprise Technology, is responsible for planning and delivering a wide range of initiatives. These include IT enablement for new campus buildings and facilities, smart campus projects IT infrastructure upgrades, and integration, identity management, and security solutions. The team also drives application and digital projects across core enterprise functions such as finance, HR, procurement, service management, space management, and other back-office capabilities. Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities. The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard – +61 410 701 828 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers Find more information for applicants requiring reasonable adjustments. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au for further information and support. Please note: This role is open to overseas applicants, sponsorship is an option for the right skill and experience. A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost. Join Us and unlock your career potential! If this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Learn more about the application process, including tips and FAQs. For recruitment queries, please email Mick Powar hr-careers@unimelb.edu.au. Please include the Position Number and Job Title in the subject line. Please do not send applications to this email address. For job-specific queries, refer to the contact details in the Position Description. Applications close: Thursday 22nd January 2026 Australian Eastern Standard Time (AEST) / Melbourne time zone. Position Description: JR-004777 ServiceNow Consultant,Developer.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

The ServiceNow Consultant/Developer will design and develop custom ServiceNow applications and coordinate platform upgrades. They will also monitor platform performance and collaborate with teams to implement complex solutions.