About the job

We are seeking experienced ServiceNow Technical Consultants to support a large-scale government technology transformation initiative.

This role is suited to hands-on ServiceNow professionals who enjoy delivering practical solutions and working directly within the platform. You will be responsible for configuring, developing, testing and deploying ServiceNow capabilities across a complex enterprise environment.You will work closely with business analysts, architects, platform teams and stakeholders to translate requirements into scalable, secure and maintainable ServiceNow solutions.

• Key ResponsibilitiesConfigure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms and service catalogue items.
• Configure and support ITSM processes and related platform capabilities.
• Develop automation and scripting solutions using JavaScript and ServiceNow development tools.
• Design and support integrations with internal and external systems.
• Develop reports, dashboards and analytics capabilities.
• Support ITAM, ITOM and CMDB initiatives.
• Troubleshoot and resolve technical platform issues.
• Support release, deployment and environment management activities.
• Promote ServiceNow best practice, favouring configuration over customisation where appropriate.

• Skills & ExperienceWe're interested in candidates with:Strong hands-on ServiceNow development and administration experience.
• Experience delivering ITSM solutions.
• ServiceNow Flow Designer and workflow automation expertise.
• JavaScript development skills.
• Experience building and supporting integrations and APIs.
• Knowledge of CMDB, ITAM and ITOM capabilities.
• Strong troubleshooting and problem-solving skills.
• Experience working in complex enterprise or government environments.
• Ability to work independently while engaging effectively with stakeholders.

• Desirable CertificationsServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Certifications (ITSM, CMDB, HRSD, CSM, etc.)
• ITIL Foundation

Security RequirementsApplicants must hold an active NV1 Security Clearance as a minimum.

…