SERVICENOW CONSULTANT (IRM SPECIALIST)

Horizon Industries Limited (HIL) is a dynamic IT and Management Consulting firm based in the Washington, DC area. We are currently seeking a ServiceNow Consultant / Developer – IRM for a full-time position with remote flexibility.
If you are looking for a challenging opportunity that allows you to develop and grow within a stable and expanding organization…come join us as a ServiceNow Consultant at Horizon.

REQUIRED SKILLS / EXPERIENCE

• 4+ years of overall ServiceNow platform experience.
• Strong implementation and support experience in at least one IRM sub-module (Policy & Compliance, Risk, Audit, Vendor Risk).
• Proficiency in ServiceNow configuration (forms, tables, workflows, ACLs, reports, dashboards).
• Solid understanding of IRM/GRC frameworks, compliance standards, and risk methodologies.
• Experience integrating ServiceNow IRM with third-party tools (e.g., Archer, external compliance systems).
• Hands-on experience with JavaScript, Glide APIs, Flow Designer, and Scripted REST APIs.
• Familiarity with ServiceNow best practices, upgrade processes, and performance optimization.
• Strong communication skills for stakeholder and team interactions.

PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Risk and Compliance.
• Experience in Agile/Scrum delivery environments.

• Implementing, configuring, and customizing the ServiceNow IRM module (Policy & Compliance, Risk, Audit, Vendor Risk).
• Working closely with stakeholders to gather requirements, design solutions, and deliver scalable configurations.
• Developing custom workflows, business rules, script includes, notifications, ACLs, and integrations.
• Conducting gap analyses and recommending platform enhancements to meet business risk and compliance needs.
• Collaborating with cross-functional teams to ensure integration with other ServiceNow modules (ITSM, SecOps, GRC, HAM/SAM, etc.).
• Ensuring data quality and integrity within the IRM module by applying governance and best practices.
• Providing end-user training, creating documentation, and supporting UAT for new or enhanced functionalities.
• Staying current with the latest ServiceNow releases and IRM capabilities, recommending adoption where beneficial.