Job #: R-00161728-OTHLOC-PL-2D2460
Location: Australia
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Remote Type: No Remote
Clearance: AU - NV-2
External Referral Program: Ineligible
Sector: AU

Description

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

YOUR NEW ROLE AND RESPONSIBILITIES

The ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts.
This role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs.
It provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go-live success and end-user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform’s architecture, capabilities, and best practices.
Additionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.

RESPONSIBILITIES

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.
• Design and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability.
• Champion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.
• Lead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
• Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.

DIVERSE TEAM MEMBERS, SHARED VALUES AND A COMMON PURPOSE

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.