ServiceNow CSM Developer (Contract)
Seattle, WA, United States (On-site)
Contract (5 months 11 days)
Published 11 hours ago
client management

BASIC QUALIFICATIONS

Education (minimum education level, degree or certification necessary):

• 4-8 years of professional industry experience with software development
• Bachelor’s degree in computer science or related field.

PREFERRED QUALIFICATIONS

• 5+ years of experience in software development, with 3+ years working with ServiceNow
• Strong knowledge of the CSM module and experience with contact center integrations
• Proficiency in JavaScript, Glide Script, and ServiceNow development best practices
• Experience with REST/SOAP APIs, Flow Designer, and Integration Hub
• 5+ years of experience in system administration, network administration, and systems engineering
• 3+ years’ Experience with large-scale distributed systems and client-server architectures
• Demonstrated ability to debug and optimize code and automate routine tasks.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Proven ability to translate insights into business recommendations
• Knowledge in application development and supporting a development environment
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, Google App Engine)
• Knowledge and understanding of relevant legal and regulatory requirements, such as SOX, PCI, HIPAA, Data Protection, etc.
• Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments
• Knowledge in databases and comfortable with various databases technologies
• Proficiency in TCP/IP networking, architecture and core technologies ( DNS, routing, iptables, tc, etc.)
• Experience running and maintaining a 24x7 production environment
• Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5+ years.

• Design and develop custom applications and workflows within the ServiceNow CSM module
• Integrate ServiceNow with contact center platforms (e.g., Amazon Connect) to streamline customer support operations
• Optimize performance, scalability, and usability of ServiceNow implementations
• Communicates highly complex ideas and concepts to non-technical peers and customers
• Ability to establish cross-functional, collaborative relationships with business and technology partners
• Support the development team and perform activities to resolve developer issues in a timely and accurate fashion
• Engineer builds and release processes
• Ability to effectively manage and partner with technology vendors to deliver against business objectives
• Conducts research and makes recommendations on standards, products, and services
• Ensures application and infrastructure architectural solutions are stable, secure, and compliant with Company standards and practices
• Implements all technologies in accordance with Information Security’s guiding principles for highly sensitive data
• Provide high-availability operational support and automate solutions across the environment
• Implements deep telemetry capabilities to provide ongoing success and performance metrics
• Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems
• Upholds company policies, and legal/regulatory requirements, such as PCIImplements and maintains system configurations and baselines to support secure application development software control best practices and standards