JOB DESCRIPTION:

Key ResponsibilitiesIncident CoordinationoServe as the central point of contact for data incidents from identification through resolution.oFacilitate triage meetings and drive accountability among data owners, stewards, technical leads (TALs), and other stakeholders.oEnsure incident ownership is clearly assigned and follow-ups are tracked to completion.Stakeholder EngagementoCommunicate incident status, root causes, and resolution plans clearly and regularly to impacted teams.oEscalate blockers or delays to leadership when needed to avoid service disruption or data quality degradation.Metrics ReportingoMaintain dashboards and reports that track data incident volume, resolution time, root cause trends, and stakeholder performance.oProvide regular updates to forums with clear, data-driven narratives and insights.oIdentify recurring issues and recommend preventative measures based on incident trends.Process ImprovementoCollaborate with IT and business teams to improve incident management workflows and define SLAs.oContribute to the development of playbooks and best practices for incident response and stakeholder coordination.QualificationsBachelors degree in Information Systems, Business Analytics, Data Management, or a related field.Experience in data operations, incident management, or a similar coordination role.Strong organizational skills with the ability to manage multiple incidents and priorities simultaneously.Familiarity with data governance concepts, stakeholder roles (e.g., stewards, TALs, owners), and data lifecycle principles.Experience with reporting tools such as Tableau and QuickSightExperience with using ServiceNowProficiency in Excel, and knowledge of SQL or scripting languages is a plus.Excellent communication and facilitation skills across technical and non-technical audiences.
Job Type: Fixed term contrac

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